Privacy policy · Higgins

The short version

We collect what you give us about you and your home, plus the basics needed to run the service.
We use it to keep your home's record, answer your questions, check for safety recalls, remind you when things are due, and handle the payments and sharing you approve.
We don't sell your personal information, and we don't use it for targeted advertising.
You choose who sees your home's record. You can export it or delete your account at any time.

1. Information we collect

Information you give us

Account details: your name, email address and, if you add one, your phone number.
Your home: the address and details about the property, such as year built, rooms, and the appliances and systems in it.
Photos: pictures you take of equipment, labels and rooms. Photos can include whatever else is in the frame, so take them with that in mind.
Documents: receipts, invoices, warranties, manuals and inspection reports you upload, and the details we read from them.
Messages: what you ask Higgins and what you send to our team, including the conversation history in the app.
Money: expenses and improvements you record. When you pay for something, our payment processor, Stripe, collects your card details. We receive and store only limited details, such as the card brand and last four digits.
People: names and email addresses of household members you invite, and contact details of pros you save or share records with.

Information collected automatically

Usage and device information: your IP address, browser and device type, the pages and screens you use, and when. We use this to run and secure the service.
Cookies: we use cookies that are needed to keep you signed in and to keep the service secure. We don't use advertising cookies.
Share activity: when you share records with a pro, we record when the link is sent, opened and revoked, so we can show you that activity.

Information from other sources

Google: if you sign in with Google, we receive your name and email address from your Google account.
Address and property data: we use Google's address service to help you enter your address correctly, and we may add publicly available property records, such as year built or square footage, where they're available.
Safety recalls: we check the make and model of your equipment against recall information published by the U.S. Consumer Product Safety Commission.
Other people on your home: household members, pros you work with and, if a home is handed over to you, its previous owner, may add information to your home's record.

2. How we use information

We use information to:

Provide Higgins: keep your home's record, show you what's in it, and let you find things.
Read your photos and documents to identify equipment and pull out details like model numbers, dates and amounts.
Answer your questions about your home, using your own record.
Check your equipment against safety recalls and tell you when one applies.
Work out what your home is likely to need and roughly when, and remind you when things are due.
Process payments and charges you approve, and supply orders you place.
Share records, invite people and hand over a home, when you ask us to.
Send service emails, such as sign in links, reminders, recall alerts and receipts, and the weekly and monthly summaries you can turn off.
Provide support, keep the service secure, and prevent fraud and misuse.
Improve Higgins. When we study how the service is used, we work from aggregated or de-identified information wherever we can.
Meet legal obligations.

We don't sell your personal information, and we don't share it for targeted or cross-context behavioral advertising.

3. How we use AI

Higgins uses artificial intelligence to read labels and documents, and to answer your questions. To do that, we send the relevant photos, text and parts of your home's record to AI service providers, currently Anthropic. They process it on our behalf under contract, and we don't permit them to use your content to train their models.

AI can make mistakes. Higgins shows you where its answers come from, and anything it reads from a label or document can be checked and corrected by you.

We share information only in these situations:

People you invite. Household members see your home's record at the level you choose: "See everything", "See and add", or "Everything you can".
Pros you share with. When you share records with a pro, they see only the records you picked, read only, until the access ends or you stop sharing. They never see your finances or anything you didn't pick.
Pros you book. When you book a home service pro, we give them what they need to do the job, such as your name, address and the details of the request.
The next owner of your home. If you sell or hand over your home and approve the handover in Higgins, the home's record, including its equipment, service history, documents and warranties, passes to the new owner. Your personal account stays yours.
Service providers. We use trusted companies to run Higgins, including for hosting (Vercel), database and sign in (Supabase), email delivery (Resend), payments (Stripe), AI processing (Anthropic), and address lookup and Google sign in (Google). They may use your information only to provide their services to us.
Legal and safety reasons. If required by law, or to protect the rights, safety or property of our members, the public or Higgins.
Business changes. If Higgins is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that deal, subject to this policy.

5. Your choices and rights

See and correct. You can see and edit your home's record in the app at any time.
Export. You can export your home's record from your profile.
Delete. You can delete your account from your profile or by emailing team@gethiggins.com. Deleting your account removes your personal information. A home's record that another owner or household member also uses may stay with that home.
Emails. You can turn off reminders, the weekly email and the monthly summary in notification settings. Safety recall alerts are always on, and we'll always send account and payment emails.
Sharing. You can stop sharing with a pro, or remove a household member, at any time.

California residents have the right to know what personal information we collect, use and disclose; to delete it; to correct it; and to opt out of its sale or sharing. We don't sell or share personal information as those terms are defined in California law, and we don't use sensitive personal information to infer characteristics about you. We won't treat you differently for using your rights. Residents of other states with privacy laws have similar rights.

To make a request, email team@gethiggins.com. We'll verify your identity by confirming your email address, and we'll respond within 45 days. You can use an authorized agent, who will need your written permission.

6. How long we keep information

We keep your information while your account is open. After you delete your account, we delete or de-identify your personal information within 30 days, except where we must keep some records longer, such as payment records for tax purposes. Copies in our backups are removed on their normal schedule.

7. Security

We protect your information with encryption in transit, access controls that keep each home's record visible only to the people allowed to see it, and links for sharing that can expire and be revoked. No system is perfectly secure, so we can't guarantee absolute security. If a breach affects your information, we'll tell you as the law requires.

8. Children

Higgins is for adults 18 and over. We don't knowingly collect information from children. If you believe a child has given us information, email team@gethiggins.com and we'll delete it.

9. Where your information is stored

Higgins is based in the United States, and your information is stored and processed in the United States.

10. Changes to this policy

If we make material changes, we'll tell you by email or in the app before they take effect. The date at the top shows when this policy last changed.

11. Contact us

Questions or requests: team@gethiggins.com.
TILTH45 LLC, doing business as Higgins.